Privacy Policy

1. Data Controller

Power-Drones is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: info@power-drones.com
• Phone: 07568 346085

2. Information We Collect

We collect and process the following types of personal data:

2.1 Information You Provide

• Contact Information: Name, email address, phone number
• Location Data: Property address and postcode where services are to be provided
• Booking Details: Service type, preferred dates and times, special requests
• Payment Information: Payment details are processed securely through Stripe; we do not store card details
• Communications: Any messages or correspondence you send to us

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent on site, referral source
• Cookies: See our Cookie section below for details

3. How We Use Your Information

We process your personal data for the following purposes and legal bases:

• Contract Performance: To provide our drone services, process bookings, and manage payments
• Legitimate Interests: To communicate with you about your booking, send service updates, and improve our services
• Legal Compliance: To comply with legal obligations, including CAA regulations and tax requirements
• Consent: To send marketing communications (only with your explicit consent)

4. Data Sharing

We may share your personal data with:

• Payment Processors: Stripe processes payments securely on our behalf
• Email Service Providers: To send booking confirmations and communications
• Partner Pilots: If your booking requires additional pilots, necessary details will be shared
• Legal Authorities: When required by law or to protect our legal rights

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data only for as long as necessary:

• Booking Records: 7 years for tax and accounting purposes
• Marketing Data: Until you withdraw consent or unsubscribe
• Technical Logs: Up to 12 months

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@power-drones.com. We will respond within one month.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit (SSL/TLS)
• Secure payment processing through PCI-compliant providers
• Access controls and authentication measures
• Regular security reviews and updates

8. Cookies

Our website uses cookies to enhance your experience. We use:

• Essential Cookies: Required for the website to function properly (e.g., storing your cookie consent preference)
• Analytics Cookies: Help us understand how visitors use our site (only with your consent)

You can manage cookie preferences through your browser settings.

9. International Transfers

Your data is primarily processed within the UK. Where data is transferred outside the UK (e.g., to cloud service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113